Travel Cafe
Travel Agent Training
Developing the Travel Cafe was a multi-year project that went through many phases and expansions, including a rebrand. The Travel Cafe Dashboard is an internal training platform supporting over 3,000+ travel agents with self-paced learning, video tutorials, downloadable resources, and certification tracking.
I managed the technical production for our live training sessions, which were led by subject matter experts and streamed to a large audience of travel agents. Using OBS, I handled everything from scene transitions and audio mixing to branded graphic overlays, ensuring each livestream ran smoothly and professionally across platforms like Facebook Live and YouTube. After each session, I edited and repackaged the recordings into evergreen training videos that became part of our on-demand learning library.
Agents received a weekly newsletter featuring company updates, destination knowledge, and a calendar of upcoming live training sessions. Designed in Photoshop and deployed via Mailchimp, the newsletter maintained brand cohesion through custom visual assets that supported learner engagement and content recall.
The agents often had sales and promotions, so new, fun, eye-catching graphics were created on an ongoing basis for social media posts and website updates.
This project also included the development of a robust training video library to support agent onboarding and continuing education. Edited in Premiere Pro and Wondershare Filmora, over 20 destination-specific marketing videos (e.g., Costa Rica, European Vacations) were created to supplement product training and client education, as well as a marketing asset for their own clients. All videos were hosted on YouTube and integrated into the Travel Cafe Shop for on-demand access.
